FAQ - Product Care
Q1. My pan has a scratch, what am I supposed to do?
Our cake pans are pure food grade aluminum, we do not add any artificial coating or treat our products with sulfuric acid (anodizing). Because of this any imperfections in the metal we receive are evident in the final product. Unlike our competitors, we cannot hide these marks under nonstick coatings or can be chemically burned off through anodizing.
Q2. I bought 2 pans and mistakenly threw them in the dishwasher – discoloured now, but is it still safe to use??
Placing aluminium cookware in a dishwasher can cause a reaction that darkens the pan or pot. The high heat of the appliance paired with the mineral content in the water and chemicals in the detergent lead to blackened aluminium cookware. This is a natural process known as seasoning. The discolouration does not impact the performance of the pans and the pan is totally safe to use.
Q3. Does your bakeware rust at all? I’m sick of all cookie sheets turning to rust!
Never! Our bakeware is made from pure, food-grade aluminum; which will never rust, because aluminum has zero carbon in it.
Q4.Is it safe to use the pans in dishwasher?
Not recommended; our pans are made of natural, pure virgin non-toxic Aluminum and do not have any artificial coatings. Therefore, they are not suited for the harsh washing environment of the dishwasher with strong chemicals found in the detergent. For the best result and long life, please hand wash with a light/non-abrasive soap.
Q5. Before I use my pans, I found some black dirt in the bottom of the pan. I washed so many times and still it hasn’t disappeared?
These black streaks occur when the cake pan is spun during the manufacturing process. It is a natural occurrence in the material. We are proud to use 100% pure organic aluminium without any additives. The discolouration does not impact the performance of the pans.
Q6. Are these pans anodized?
We do not anodize our products. It is pure natural aluminum without any additives.
Q7. Does the bottom of the cookies brown and bake evenly?
These cookie sheets' design was specifically to promote even baking across the entire surface.